Customer policy
Refund and exchange policy
We aim to handle every tyre, battery, accessory, and workshop service concern fairly. This policy explains how refunds, exchanges, warranty checks, and service corrections are handled by TOP BRAND TYRES L.L.C..
Effective date: 17 August 2026
Unused products
Unused tyres, batteries, and accessories may be considered for exchange or refund within 7 days when they are returned with the original invoice, original packaging or labels, and are in resaleable condition.
Fitted or used tyres
Tyres that have been fitted, driven on, damaged, altered, repaired elsewhere, or removed from the original vehicle are normally not refundable unless a verified manufacturing defect or fitting error is confirmed.
Warranty assessment
Warranty claims are subject to inspection by TOP BRAND TYRES L.L.C. and, where required, the tyre manufacturer or supplier. Approval, replacement, credit, or rejection depends on the inspection result.
Workshop services
Labour charges for completed services such as fitting, balancing, alignment, puncture repair, oil change, or inspection are not refundable after the service is completed. If there is a service concern, we will inspect the vehicle and correct confirmed workmanship issues.
How to request a review
Bring the invoice and the vehicle or product
To request a refund, exchange, warranty assessment, or service correction, contact us or visit the shop with the original invoice and the item or vehicle. We may need to inspect tyre DOT, tread condition, pressure history, wheel condition, mileage, fitment, and vehicle-related causes before deciding the result.
Items usually not covered
Damage from impact, punctures, cuts, sidewall damage, road hazards, racing, misuse, overloading, incorrect pressure, or accident.
Uneven wear caused by alignment, suspension, steering, brake, or vehicle mechanical issues after the vehicle has left the workshop.
Products supplied or fitted by another shop, unless TOP BRAND TYRES L.L.C. has agreed in writing to inspect them.
Special-order items once confirmed with the customer, unless the item supplied is different from what was agreed.
Refund method
Approved refunds follow the original payment route where possible
If a refund is approved, it will normally be processed through the original payment method. Card or bank refunds may take additional time depending on the payment provider or bank. Approved exchanges or store credit may be offered where a direct refund is not practical.
TOP BRAND TYRES L.L.C.
+971 54 400 9441
admin@topbrandtyres.com
Industrial First Bin Saifan Rak Bldg, Showroom 1, Al Manama St, Ras Al Khor Industrial Area 1, Dubai, United Arab Emirates