Privacy

Privacy policy

This policy explains how TOP BRAND TYRES L.L.C. collects, uses, protects, and manages customer information when you use our website, request a tyre quote, contact us, or use our workshop services.

Effective date: 17 August 2026

Information we collect

We may collect your name, mobile number, WhatsApp number, email address, vehicle details, tyre size, service request, appointment details, quote messages, invoice information, and photos you choose to send for tyre or vehicle review.

How we use information

We use customer information to reply to quote requests, prepare estimates, book workshop services, identify vehicles, keep service history, process invoices, handle warranty or refund requests, and improve customer service.

Customer communications

We may contact you by phone, WhatsApp, SMS, or email about your enquiry, estimate, inspection report, approval link, appointment, invoice, service reminder, or follow-up request.

Data protection

We take reasonable steps to protect customer information from unauthorised access, loss, misuse, or disclosure. Access is limited to team members and service providers who need the information for business purposes.

Sharing and retention

We share information only where needed

We may share necessary information with payment providers, WhatsApp or communication platforms, website hosting providers, accounting systems, suppliers, manufacturers, delivery partners, or legal and regulatory authorities where required. We keep records only for as long as needed for service, warranty, accounting, legal, and legitimate business purposes.

Your privacy choices

Ask us to confirm what customer information we hold about you.

Request correction of inaccurate contact, vehicle, or invoice details.

Ask us to delete information where we no longer need it for service, warranty, accounting, legal, or legitimate business reasons.

Opt out of non-essential marketing messages while still receiving service-related communications.

Privacy requests can be sent to our team

For privacy questions, correction requests, or marketing opt-out requests, contact us using the details below. We may ask for information to verify the request before changing or sharing customer records.

Email Privacy Request

TOP BRAND TYRES L.L.C.

+971 54 400 9441

admin@topbrandtyres.com

Industrial First Bin Saifan Rak Bldg, Showroom 1, Al Manama St, Ras Al Khor Industrial Area 1, Dubai, United Arab Emirates